1. Introduction


1.1. Please read these Terms of Service carefully before using the services provided by Karavano.com (hereinafter referred to as "Company" or "Website"). After the membership process takes place, you agree to all the terms contained herein.


1.2. If you do not fully agree to these terms and any other terms and conditions posted to or contained on the website, you are not authorised to access or otherwise use the website or services. 


1.3. Karavano.com reserves the right, in its sole discretion, to change or update the terms contained herein at any time without notice. Any changes to these terms will take effect immediately. Your continued use and access to the website and services indicates your acceptance of all changes to these terms and your agreement to be bound by the terms contained herein. Certain areas of the website or services, different programmes, offers, different terms and conditions may be posted or may require you to accept additional terms and conditions. 


1.4. The use of the services offered by Karavano.com is limited to those eighteen (18) years of age or older. Access or use of the services by any person under these age restrictions is strictly prohibited. By visiting the website or using the services, you warrant that you are the minimum age required and that you have the right, authority and capacity to accept and comply with this Agreement.



2. Definitions


2.1. Content means text, graphics, images, music, software (except the Company mobile application), audio, video, information and other content or materials.


2.2. Listing means a caravan listed by a Caravan Owner as available for hire through the Services.


2.3. Member means a person who has completed the account registration process on the website, including but not limited to Caravan Owners and Tenants.


2.4. Member Content means all content that a Member posts, uploads, publishes, submits or transmits for submission on the website or through the Services.


2.5. Caravan Owner means a member who creates a listing or listing through the Services.


2.6. Renter means a Member who requests a caravan booking through the Services or a Member who uses a caravan rented through the Services and does not own that caravan.


2.7. Caravan means a recreational vehicle including, but not limited to, trailers, towable vehicles, campers, vans, wagons or other recreational vehicles listed on the website.


2.8. Services means the services through the Company's website and mobile applications through which Caravan Owners and Lessees can connect so that Lessees can rent a Caravan Owner's caravan for a period of time at a price negotiated between the Lessee and the Caravan Owner.


2.9. Tax means sales taxes, value added taxes (VAT), goods and services taxes and other withholding and personal or corporate taxes.


2.10. User means a party who visits the website and/or requests a booking on the website. Users include Members.



3. The Company is not a Party to Transactions between Members.


3.1. Karavano.com is not a party to any rental agreement between the caravan owner and the caravan renter. The company has no obligation to protect and support any of the parties. Also, the Company is not a caravan broker, agent or insurer. The Company has no control over the behaviour of caravan owners and/or renters or other persons who may use the website or Services provided by the Company. Karavano.com expressly disclaims all liability for the foregoing to the maximum extent permitted by law. Accordingly, Lessor caravan owners and Lessees act on their own behalf and at their own risk.


3.2. Karavano.com does not own or operate and is not a provider of caravans, including but not limited to trailers, towable vehicles, motorhomes, vans, wagons or any other similar vehicles. The Company does not own, sell, supply, rent, lease, re-let, manage and/or control caravans transport or travel services. The Company's responsibility is limited to facilitating the availability of the website and services.



3.3. Users, during the use of the website, any tool, service or product offered on the website and in all transactions they perform on the website; They accept and undertake that they are responsible for all applicable legislation provisions and legal regulations and that they will act in accordance with them. Karavano.com does not guarantee that the caravans listed on the website are technically or legally suitable for rental; No responsibility is accepted for technical defects or non-compliance with the legislation in the caravans. All technical, tax, judicial, administrative, administrative, criminal, legal responsibility for the listed caravans belongs to the caravan owners.


3.4. Karavana.com is not obliged to check any content published by its members, the current status, legality and suitability of caravans. Caravan owners and renting members are obliged to assume possible risks.



4. Services; Licence to Use the Website and Services.


4.1. The Services provided through the Company's website and mobile applications connect Caravan Owners and Lessees so that Lessees can rent a caravan for a period of time for a price negotiated between the Caravan Owner and the Lessee. Caravan Owners or Lessees can contact the Company for the Services offered through the Company's communication tools. It is intended to be used to facilitate caravan hire in the provision of the Services. You may search the listings as a non-registered User on the website; however, if you wish to book a caravan or create a listing, you must first register and create an account.


4.2. Any use of the website for purposes other than those listed or in a manner contrary to the terms of service is strictly prohibited.



5. Forms. 


5.1. Regardless of the nature of the contract, form or documents, all rental contracts and other forms provided by the Company are provided as a template. Karavano.com is not the representative of the caravan owners in the caravan rental process. Renters sign such forms at their own risk and responsibility.


6. Listings. 


6.1. Caravan Owners can create a listing for their caravans from the control panel when they log in to their account. Caravan Owners agree to provide accurate information and accept, declare and undertake that all information they provide is correct, that the photographs in the advertisement are actual photographs of the caravan listed for hire and that they have not made any false statements. The Company has no obligation to confirm the accuracy of the information contained in the advertisement.


6.2. Caravan owners accept and undertake that they will not violate any contract with our members in the reservations communicated to them through Karavano.com; that the caravan will comply with all applicable laws, tax requirements, rules and regulations (including having all necessary permits, licences and registrations) and that they will not conflict with the rights of third parties.


6.3. Karavano.com is not responsible for a renting party's compliance with any agreements or duties with third parties, applicable laws, rules and regulations. The Company accepts no responsibility for the accuracy of the information provided by a Caravan Owner. The Company reserves the right to edit any part of the listings, including the content or photographs included and listed in the listing.


6.4. Karavano.com reserves the right to terminate membership temporarily or permanently without notice if it believes that any of the advertisement information posted is inaccurate and/or misrepresents the caravan in any way.



7. Member Content.


7.1. By submitting any Member Content on or through the Website or Services, you grant the Company a worldwide, irrevocable, perpetual, perpetual, non-exclusive, non-transferable, royalty-free licence, sublicence, right to use, display, copy. Member content cannot be used, adapted, modified, distributed, licensed, sold, transferred, publicly displayed, publicly performed, transferred, published, accessed, displayed and otherwise used by other members for any other purpose. Karavano.com may collect Member Content, Member or User data with the data and information of Members and Users of other Services for the purpose of measuring, developing and improving Data Content and Services and provided that it is anonymous.



7.2. The content owner shall be solely responsible for all Member Content offered through the Services. Accordingly, content owners declare and guarantee that they are the sole and exclusive owner of the content uploaded to the website; that they have all rights, licences and express consents to grant the necessary authorisations to the Company regarding the content; that the intellectual and industrial rights of third parties (patent, copyright, trademark, trade secret, etc.) are not violated in the publishing, uploading, use, presentation or transmission of the content.


8. Unauthorised Use of the Website and Services.


8.1. The licence to use the Website and the Services provided to Users does not include any right to collect, aggregate, copy, scrape, reproduce, display or any derivative use of the Website or any right to use data mining, robots, spiders or similar data.


8.2. Unauthorised uses of the website include, without limitation, those listed below. Unless specifically agreed by Karavano.com in advance, it is prohibited to perform the actions listed below.


- Unauthorised commercial use of the data contained on Karavano.com,

- Copying, reproducing, uploading, uploading, publishing, distributing or transmitting any part or all of the content of Karavano.com in any form,

- Deep linking to any part of the website without the express written consent of the Company,

- Selling, transferring or licensing any part of the website to third parties in any form,

- Posting and sharing false, fraudulent or misleading information on the website in any way, including making any false booking or enquiry, taking any action that could be considered phishing or that could lead to criminal or civil liability,

- Posting or transmitting unlawful, threatening, abusive, libellous, defamatory, obscene, vulgar, indecent, inflammatory, pornographic or abusive material,

- Infringement of our or third parties' rights, including copyright, trade mark, patent, trade secrets, rights of publicity or privacy, or any other intellectual or proprietary right,

- Use in any way that may adversely affect the performance or function of the website or any system used by Karavano.com.

As stated above, the services should only be used for the purpose of facilitating the caravan booking. 



9. Use of Other User Information


9.1. It is forbidden to use user or member information accessed through Karavano.com for commercial or any other purpose, to add to the e-mail list or to share it.



10. Member Account Information


10.1. In order to rent out your caravan or rent a caravan through Karavano.com, you must be a member of the website. You will be asked to obtain a username and password to access and use the caravan hire service. It is the sole responsibility of the member to maintain the security and confidentiality of any username or password assigned to you.


10.2. If unauthorised access to the membership account is suspected or unauthorised access is reported by the member; the relevant member is obliged to follow the instructions given to him by the Company verbatim. In addition, in case of suspected unauthorised access to the member account; Karavano.com may resort to measures such as suspension of membership, removal of the advertisement from the publication, cancellation of active reservations.


10.3. The company has the right to terminate an account at any time without any notice.


10.4. Although these terms of service require all members to provide accurate information, the Company is not obliged to confirm the claimed identity of any member or other information provided by the member. It is the sole responsibility of the members to determine the identity and suitability of the other party in communications established through Karavano.com. Members are required to act diligently and prudently when performing transactions through the website.



11. Payment


11.1. The Company works with Netspay Ödeme Hizmetleri Anonim Şirketi (Paratika), a third party payment platform for processing credit and debit card transactions.


11.2. Members expressly understand and agree that all payments and monetary transactions are handled by Paratika. Karavano.com will not be responsible for any problems related to financial and monetary transactions between members and any other party, including Paratika.




12. Online Booking.


12.1. In online bookings made through Karavano.com, the service of listing the advertisements and presenting them to the members who want to rent a caravan is provided at the pricing determined by the Caravan Owners. The company's responsibility consists of requesting payment from the renter through the secure payment system via Paratika.



13. Damage to caravans.


13.1. The responsibility for any damage to the caravan during the rental process lies entirely with the lessee. Karavano.com has no responsibility for any damage to the caravan that allegedly existed before the rental process or occurred during the rental process.


13.2. The Company is not a party to the rental agreement concluded between the parties. Members cannot apply to the Company to determine who is responsible for the damage or defect or to eliminate the damage.


13.3. The member who claims to have suffered financial loss due to damage accepts and undertakes in advance that he/she cannot show the Company as a party while applying for legal remedies. Karavana.com has no responsibility for legal, criminal or administrative disputes that may arise between members or with third parties.


13.4. In case of damage to the caravan and it is determined that this damage is caused by the tenant; In addition to the material damage related to the damage, additional fees may be charged to the tenant for other damages incurred during the repair period.



14. Late or dirty delivery of the motorhome.


14.1. If the Lessee returns the motorhome after the end of the agreed rental period, the Lessee shall be charged a late fee. The first 1 (one) hour of delay will not be charged. The Lessee shall pay the full daily rate for every 8 (eight) hours the caravan is returned late. These costs are added to the initial rental price agreed upon by the Caravan Owner and the Lessee.


14.2. As Karavano.com, we know that our members are environmentally friendly. We are also aware that it is quite normal for caravans to get dirty during the rental process. However, if the caravan is delivered dirty in excess of the normal amount; a cleaning fee may be requested from the tenant.


15. Insurance.


15.1. In order for caravan owners to advertise on the website, it is not necessary for the caravan to be insured. However, whether the caravan is insured or not and the insurance coverage, if any, must be clearly stated in the advertisement. Caravan owners are obliged to submit all information and documents related to insurance to the Company.


15.2. It is aimed for the members to foresee and undertake possible risks with the insurance status included in the advertisement and clearly identifiable by the members. The Company does not have any responsibility for insurance and does not have any purpose such as imposing sanctions.


15.3. Insurance options specific to each rental transaction may be offered by insurance organisations contracted with Karavano.com; through the website and on condition that an additional fee is paid.



16. Deposit.


16.1. In caravan rental transactions carried out through Karavano.com, it may be necessary to provide a deposit for security purposes upon the request of the caravan owner.


16.2. Deposit fees can be obtained in 2 ways according to the tenant's preference after the tenant receives the vehicle from the operator.


1-) The lessee may give the operator cash in hand or the operator may collect this amount as a pre-provision. 


2-) The tenant can deposit the deposit fee determined by the operator to the bank account of our company with the explanation "caravan deposit fee". 


16.3. The return of the deposit fee takes place between 2 and 3 weeks from the date the tenant delivers the vehicle in order to wait for the clarification of possible penal situations.   



17. Service Fee.


17.1. In return for the service provided by Karavano.com; will charge a service fee for transactions carried out by members. Members agree to pay a service fee to the Company during each rental transaction. The service fee is paid directly to Karavano.com.


17.2. The service fee covers the use of the website and the services offered; It is calculated as a percentage of the total booking amount. The transaction will be carried out after the calculated service fee fee is seen and approved by the tenant during the rental.


17.3. The Company reserves the right to increase the fee or rate without notifying the members.


18. Cancellation Policies; Refunds.


18.1. Various cancellation options are offered to members by Karavana.com. During the rental process, tenants will have the right to choose the cancellation policy they wish. Caravan owners should consider the cancellation policy when setting the price.



- The Lessee is entitled to a full refund of the paid fee for all cancellations made at least 30 (thirty) days before the rental start date. If the Lessee cancels between 29 (twenty-nine) and 14 (fourteen) days before the rental start date, he/she shall be entitled to a refund of only 50% (fifty percent) of the paid fee. The reservation is non-refundable if cancellation is made within 14 (fourteen) days prior to the rental start date. 


18.2. Any Renter wishing to cancel their booking must submit a cancellation request via Karavano.com. The cancellation request will be processed according to the cancellation policy previously chosen by the member. 


18.3. For all bookings made 7 (seven) or more days (seven) or less than 30 (thirty) days prior to the rental start date, there is a 24 (twenty-four) hour grace cancellation period during which the renter will be entitled to a refund of the fee paid. For all reservations made less than 7 (seven) days prior to the rental start date, there is only a 1 (one) hour grace cancellation period during which the renter will be entitled to a refund of all monies paid. Once the hire period has started, the booking is non-refundable.


18.4. Since caravans are a vehicle in constant motion and there may be many user errors along with many environmental factors that will affect this situation, even if there is no problem with the vehicle; should accept to rent by accepting the risk that there may be many unforeseen, simple or complicated problems caused by user error. 


18.5. Although Karavano and our operators take an active role in 7/24 support in such problems, you accept that you are aware that you are aware that you are renting by taking into account all the problems that may arise from user error as well as many environmental factors that may cause this situation. 



19. Taxes and Penalties.


19.1. In accordance with the legal regulations in force, the tax liability of caravans belongs to the caravan owners. Karavano.com is not the owner of the caravans listed on the website.


19.2. The lessee will be responsible for all penal procedures applied to caravans during the rental process. In the event that a deficiency caused by the defect or negligence of the caravan owner is detected by the competent authority during the rental, no responsibility will be imposed on the lessee.



20. Declaration of Disclaimer of Liability for Technical Problems.


20.1. The website and services may be subject to limitations, delays and other problems related to the use of the internet, mobile devices and electronic communications. The Company shall not be liable for delays, delivery failures or other damages resulting from such technical failures.



21. Termination.


21.1. Members may terminate their membership account registered on Karavano.com at any time and without giving any reason, and may terminate it prospectively. Deletion of the membership account does not affect the responsibilities arising from past transactions.

21.2. Karavano.com has adopted a tolerant approach to members within reasonable conditions and to provide flexibility if possible. However, the company has the right to terminate without giving any reason if it deems necessary. Depending on the termination of the company; Members whose membership is cancelled cannot request a refund for past transactions.



22. Final Provisions.


22.1. The headings contained herein are provided for convenience only and are not part of the Terms of Service.

22.2. These Terms of Service supersede all prior correspondence, negotiations and agreements between the parties with respect to the subject matter hereof, including any documents incorporated herein by reference. In the event of a conflict between these terms and any purchase order, service order, work order, acknowledgement, correspondence or other communication from a User or the Company, the terms and conditions of these Terms of Service shall prevail. 

22.3. If any of the provisions of these Terms of Service is deemed invalid or cancelled, this shall not affect the validity of the other provisions of the agreement.

22.4. Members can always contact the Company through the communication tools on the website. However, if a separate form of notification is adopted in these Terms of Service and other agreements and forms on the website; notifications will be valid when made in accordance with the rules of form. In all notifications to be made by the Company to the members, the e-mail address registered in the website database of the members has been determined as the legal address. All notifications made to these e-mail addresses will be considered valid.


22.5. The Services or the website may automatically generate, save search results that refer to or link to third party sites on the global internet network. The Company has no control over these sites or the content on them. The Company does not endorse the content of any third party site; does not guarantee that it will not contain viruses or otherwise affect your computer.

22.6. Karavano.com welcomes suggestions, requests and complaints to info@karavano.com.